Effective Date: 1st January 2025

 

MadVR Solutions Private Limited (“MadVR,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, VR applications, and services, including those available on the Meta Store.

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By accessing and using our services, you agree to the collection and use of your information as described in this Privacy Policy.

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1. Information We Collect

1.1 Information You Provide to Us

We collect information that you provide directly to us, including when you:​

• Book a demo or request more information about our services.

• Contact customer support or interact with us for inquiries.

• Provide feedback on our platform and services.

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The information may include:

• Name, email address, phone number, and organization details.

• User preferences and interactions within our applications.

• Any additional information you provide during communication with us.

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1.2 Information Collected Automatically

When you use our VR applications, website, or services, we may collect:

• Device Information: Model, operating system, VR headset type (e.g., Oculus, HTC Vive), and hardware identifiers.

• Usage Data: Session activity, interactions with VR environments, and performance analytics.

• Log Data: IP address, browser type, and website navigation behavior.

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1.3 Information from Third-Party Platforms

If you access our services through Oculus Store or other third-party platforms, we may receive limited data in compliance with their policies, such as Oculus User ID, purchase history, and session usage statistics.

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2. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our VR surgical training solutions.

• Customize and enhance user experiences in MadVR’s VR modules.

• Analyze usage patterns to improve surgical training simulations.

• Offer customer support and respond to inquiries.

• Send updates, marketing communications, and relevant service notifications (you can opt-out anytime).

• Ensure security and prevent fraudulent activities.

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3. How We Share Your Information

We do not sell or rent your personal data. However, we may share information in the following cases:​

• With third-party platforms (e.g., Oculus, Meta, HTC) where required for VR functionality and store compliance.

• When required by law, such as responding to legal requests or preventing fraud/security risks.

• With research and medical institutions (only anonymized, non-identifiable data for research purposes).

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4. Data Storage & Security

We implement robust security measures to protect your data, including encryption, access controls, and secure storage. However, no method of data transmission is 100% secure, and we advise users to take necessary precautions.

We retain your information only as long as necessary for the purposes outlined in this policy or to comply with legal obligations.

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5. Your Rights & Choices

You have control over your personal data and can:
✅ Access & update your data – Modify personal details in your account.
✅ Request data deletion – Contact us if you wish to delete your account or personal data.
✅ Opt-out of marketing communications – Unsubscribe from emails at any time.

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To exercise these rights, email us at info@madvr.in.

6. Third-Party Links & Services

Our platform may contain links to external websites, third-party applications, or Oculus Store pages. We are not responsible for the privacy practices of these platforms, and we encourage users to review their privacy policies separately.

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7. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or regulatory requirements. Updates will be posted on our website, and significant changes will be communicated to users.

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8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📩 Email:info@madvr.in
🌐 Website: www.madvr.in
📍 Address: 0, 0, Tilinggaon, Tilinggaon, Guwahati, Assam, India. Pin: 781039

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🔗 For Oculus Users: This Privacy Policy is applicable to our VR applications listed on the Oculus Store. By using our VR simulations, you acknowledge and agree to the terms outlined above.